Dear Big Meal’s representative
I’m writing to inform you that I had a negative bad experience at your location in Columbus, New Jersey on August 4. My receipt number is 512, and the person who handled my order was Alex.
First of all, I recognize that you, as the leader of this letter, are not responsible for my bad experience, but I am still upset about the situation.
I went to the drive through and ordered seven meals with no pickles. When I received my order, I checked that all of the sandwiches were in the bag paid and drove away. When I got home, I realized my number seven had pickles on it. I’m allergic to pickles, and I didn’t want to waste the sandwich, so I drove back to the drive through to explain the situation and get it fixed.
I fell very disappointed with this interaction, as I usually enjoy my experiences at your restaurant. To fix this situation, I would like a coupon for a free meal of my choice. I think an apology from Alex is also appropriate.
Please contact me at 555.555.5555 or email me back at firstname.lastname@example.org. I would like this situation to be resolved so I can continue to be a loyal Big Meal’s patron.