Complaint Letter from Business to Business
This text is for questions 1 and 2.
I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining room chairs from us which your company delivered to his residence.
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone' s satisfaction.
1. What is the customer complaining about in his letter?
A. Late delivery of the purchasing goods.
B. The damaged purchased goods.
C. Cancellation of the delivery.
D. High price of the furniture.
E. Low quality of the Product.
2 . Who is Mr. Thompson?
A. A Valued Customer.
B. Delivery Service Manager.
C. Customer Service Manager.
D. Jackie Middleton's boss.
E. Mr. Robinson's employee.
Source: Soal UN (Ujian Nasional) tahun 2014